Korean Air and China Airlines

Lesson 1 Self introduction Trick Stereotype stocklines chinaw atomic number 18 Airlines InstructorFiona Y. Hsiao ? ? Profile-? ? 1. Marketing & Sales VP 2. (Kingdom of Bahrain) (Gulf Air) 3? / / ? ( ) 3. Duty motivity ? 4. 5. 6. 7. TVBS WTO , 8. ? ? Interview Skills Outlines Stereotype Self Intro Education Work Experience Greetings Manner Characteristics Nature Professionalism Major + Activities + LearningPosition + Specialties Storytelling Quick Response B + F+ Q + E Ambition for the position What is Cabin Crew? Main Accountabilities You will be responsible for ensuring the safety of our guests as well as providing excellent customer work at all times. inspiring our guests displaying a high degree of motivation enthusiasm and commitment in everything you do. What CI is doing? Green Energy Aircraft Weight reducing Ground Repair & Service Maintenance Management What CI is doing? China Confederate, China Eastern, Xiamen Airlines and China Airlines Form Greater China Connection PartnershipOn January 3, 2013, China Southern Airlines, China Eastern Airlines, Xiamen Airlines and China Airlines jointly launched the Greater China Connection program. The four SkyTeam member airlines in the Greater China region will piece resources to establish a common influence of CrossStrait membership services. The scope of the Greater China Connection program extends across more than 41 airports and more than 270 Cross-Strait flights a week. In other words, maven in every two China-Taiwan flights is provided by a member of Greater China Connection. With more than 280 China/Taiwan-Hong Kong flights and nearly 25,000 China domestic flights a week, Greater China Connection provides travelers with a more extensive network, more frequent flights, outstandinger value and more convenient services. SkyTeam Air France Korean Air KLM .. QWhatdoyouthinkofus? When I get to know that China Airlines be come ons the first Taiwanese airli ne to join SkyTeam and cements the alliances 1 position in the Greater China region. I feel honored being a Taiwanese. As I am aware of, in that respect are Star Alliance, One World and SkyTeam partnership, non of irliners from Taiwan is able to be part of the member. By putting so much effort that people begettert know, we China Airline has came to the 1st airline joining team. It shows the identity of hub of Taiwan. Also, the Plum Blossom promoting China Airlines corporate identity and presenting how blossom our crew could be every day when having guests on board.. Blood Type Parents Occupation Zodiac Sign Trick Trick Stereotype W here you come from 1 2 3 4 5 6 7 8 9 10 11 12 Capricorn (12. 21-01. 20) Aquarius (01. 21-02. 19) Pisces (02. 20-03. 20) Aries (03. 21-04. 19) Taurus (04. 20-05. 20) Gemini (05. 21-06. 21) Cancer (6. 22-07. 22) king of beasts (07. 23-08. 22) Virgo (08. 23-09. 22) Libra (09. 23-10. 23) Scorpio (10. 24-11. 21) Sagittarius (11. 22-12. 20) Zo diacSign In-class invest stereotype ?Example 1? A1 Hello, how are you today? Welcome to our interview. Please introduce yourself in 3 minutes. B1 I would be very glad to do so. My name is _____. Its a special name which means________. I come from a ordinary and simple family so that I get intimate with classmates better than with families. I fit to rifle in groups instead of loneliness.A2 Are your parents nine-to-fivers? B2 Yes, they are nine-to-fivers who go to work early and come home late. A3 Do your parents support you to join this interview? B3 Sure My family thinks this is a long-term career and hopes that I substructure hold this chance to bring myself into this field. A4 Do you live in Taipei? How will you come to work if we hire you? How long does it take you on transportation? B4 I dont live in Taipei. Its no problem with me to be on time I can drive. If parking is inconvenient, I would go out earlier to hit up my duty. In-class practice ?Example 2? BufferA1 Please d escribe yourself by using 3 words. B1 It cant come to my mind immediately. further I think I can introduce myself by a phrase sentence that is work smart. I am particular about efficiency. most(prenominal) social freshmen cant grasp the right point they often make mistakes and re-do it. Therefore, they easily make things delay behind the progress. stereotype A2 Thats right. Where do you live? B2 I live in HsinDen where is located in south of Taipei and near Wulai. Wulai is very beautiful. Many people go hot springs and hiking on holidays. A3 But its quite far from your place to the office. How will you come to work?B3 Since high-speed way completed, people who live in HsinDen and Mucha usually go to work by either MRT or driving. I have the driving license / drivers license and MRT card. Distance is not an issue as long as I am capable to manage my time well. A4 What do you think that you cant work from nine-to-five? B4 I think it cant be a nine-to-five job in aviation industry. B ecause we need to cooperate with airport operation and flight schedule, I understood. In-class practice ?Example 3? stereotype A1 Talk about your family. B1 Im very happy to. I come from an academic-oriented family.My parents are teachers who are very conscientious and well-disciplined. They say to be strict with ourselves and lenient towards others which is reasonable to me. A2 Have you ever talked about your willingness to your family? B2 Yes. My mother agreed, but my father was worried. Finally my decision is the decision. fact A3 Are you living with your family? B3 No, I rent a place with roommates. I wasnt used to it in the beginning because we need to clean up the toilet and garbage by turns. But now, I am used to living independently and sharing housework. It makes me become more independent and matured.A3 Do you worry that you will keep away from your family & friends at a distance? B3 Yes, it maybe is true. But you know that true affection wont be changed because of dista nce. We have e-mails and cell phones. Nowadays, the communication system is so convenient that the whole world is just like a global village I am not worried about it at all. In-class practice stereotype ?Example 4? A1 Please briefly introduce yourself. B1 Sure. I come from south of Taiwan. I am diligent, patient and can adapt to the environs better than ones from north. A2 Thats right. Will your accommodation be a problem to you?B2 I have to say I need some time to set up housing, but 1 week is enough A3 You seem very confident However, the salary we can provide in the beginning wont be high. Could you accept it? B3 Normally, people always expect to have higher salary. I am not exceptional. I understand that we will have a great deal of training courses so that the salary wont be high in the initial stage. A4 OK. Could you turn around right here? B4 Sure. Is this ok? If needed, I can do it again. ? so that instead of Ving / N. match up Since + , S+ /. eitheror , as long as + . S + used to + V , ? ( )? be + used to +Ving to keep someone at a distance adapt to a large number / a great quantity / a great deal (of) / a world of ? ? ? ? ? Now, your show time.. 60s Greeting with your interviewers. Your name? Your age? School aim / major? Work experience? Why do you think know about China Airline? Reasons for being a flight attendant? What is your contribution? Saying Thank You. Your blood type is O. Some says this type means people is very stubborn and objective. What do you think? Buffer & Stereotype Actually,Ihaveheardandgotthisquestionquiteoftenwhen peoplegetstoknowmybloodtypeisO. Turning Ihadtoadmitthatweare somehowstubbornandobjective Point thantherest. However,insteadofsayingwearelikethat, Iwouldputinthiswaybysayingwearedevotingandinsistingin doingthingswhicharesupposedtobedoneinarightway. For example,asaemployer,Ibelievethatsnoshort? cutwhendoing work,nottomentionintheserviceindustry.Ibelievethatwe shou ldprovideservicestocustomers/passengersuptostandard ashowwearetrainednomattertheressomeonechecking behindus. ThatshowIamgoingtodevotemyselfwhenflying withourbigfamily. Q Please introduce yourself in 1 minutes. Q What are the three major elements from a successful flight attendant? Have you ever fly w/ us? And your impression? If one of the PAX touches your hand, what would you do? ? ? * www. airjob. com. tw * emailprotected com. tw We Welcome You to Our Workshop